Know About Claim

What are the documents I would need to provide for the processing of the death claim?

You need to provide following documents to us for your claims settlement

1.Completely filled and signed Claim Intimation Form (Online form)
2.Copy of Death Certificate *
3.Physician Statement
4.Copy of Claimant ID & Address Proof *
5.Copy of Life Assured age proof *
6.Copy of claimant’s Bank Passbook & Cancelled Cheque *
7.Medical / Diagnosis Reports/ Discharge summary for the particular Treatment (In case death happened in Hospital) 

* Mandatory Documents for claim processing

In case of death due to accident what documents I would need to submit in addition to above?

1.Copy of First Information Report ( FIR ) *
2.Copy of Post Mortem Report ( Autopsy ) *
3.Copy of Panchnama ( Inquest Report ) *  

* Mandatory Documents for claim processing

Would my claim be processed only on the basis of documents uploaded through Online Claim Intimation?

No. The claim processing would be formally initiated only on receipt of Physical Copies of the Claims Documents.

Where should I submit Physical copies of all the Claim forms and documents pertaining to the claim?

All duly completed Claim forms and documents needs to be couriered to us on

Claims Department,
IndiaFirst Life Insurance Company Ltd
301, 'B' Wing, TheQube, Infinity Park,
Dindoshi - Film City Road, Malad (East),
Mumbai - 400 097.

Would my claim be processed only on the basis of documents uploaded through Online Claim Intimation?

Claim settlement time depends on complete submission of Claim documents as required by the company. At IndiaFirst Life Insurance we endeavor to settle a claim in 15 working days from the date of receipt of the Intimation. In case we need to investigate the matter the time required for settling the claim could be extended.

Where should I contact in case of any further queries or clarification?

In case of any further queries or clarification, you may contact us on 1800–209–8700 or mail us at claims.first@indiafirstlife.com

How would the claim amount be paid?

All claim payments would be made through the electronic fund transfer only. Please do not forget to fill in “Mode of Payment” section in the claim form.