Operational Performance

At IndiaFirst, we wish to ensure operational efficiency at all levels. We aim at prompt processing of applications to provide you the benefit of your insurance plans at the earliest. We have been able to successfully issue policies within 48 hours of all requirements. In fact, our over the counter process of buying insurance- Ask Apply Get - allows you to buy your life insurance plan instantly, in 3 minutes** across all our partner bank branches.

Policy Issuance - Where all requirements are complete

* TAT has been considered from the day the Proposal Form is received for processing to issuance of the policy

Policy Issuance - Where requirements are raised

* TAT has been considered from the day the Proposal Form is received for processing to issuance of the policy.

** After successful completion of the call center call.

We believe that taking care of our customers' interest is the best way to promote our business, and we will finally be judged on a vital parameter - how quickly and empathetically we pay our claims. Our Claims Settlement ratio is at 96%* till April 2012

* Claims Settlement ratio is calculated as total number of claims settled/total number of claims admitted.

We are working on a 48 hour settlement turnaround time after receiving all the necessary documents. Currently, we are at 90% TAT and are working towards improving it further.