Grievance Redressal We are happy to resolve any concern that you may have. Here’s what you need to do:

Step 1: Contact Us

ONLINE:

  • Log in to the Customer Portal. If you don’t have a login ID and password, you can create one here.
  • Go to the QRC (Queries, Requests and Complaints) section and raise the request/complaint.

EMAIL US:

For Life Insurance Policy:

Email ID: customer.first@indiafirstlife.com

CALL US:

  • On our Toll free number 1800-209-8700 from Monday to Saturday between 9am to 7pm.
  • Walk in to any of our IndiaFirst Life branch. Locate the nearest branch here.

VISIT US:

Walk in to any of our IndiaFirst Life branch and submit your grievances.

Click here to contact our grievance redressal officers in your city.

MAIL/COURIER:

Write to us at the address mentioned below:

Customer Care
IndiaFirst Life Insurance Company Ltd
12th and 13th Floor, North [C] wing, Tower 4,
Nesco IT Park, Nesco Center, Western Express Highway,
Goregaon (East), Mumbai – 400063

 

After we receive your complaint, we will write back to you with reasons for either redressing or rejecting it, within 15 calendar days from its receipt.

You can view our Grievance Redressal Policy here.

Step 2: Take your grievance further

A written communication giving reasons of either redressing or rejecting the grievance will be sent to you within 15 (Fifteen) days from the date of receipt of the grievance. In case we don’t receive a revert from you within 8 weeks from the date of your receipt of our response, we will treat the complaint as closed.

However, if you are not satisfied with our resolution provided or have not received any response within 15 (Fifteen) days, then, you may approach our Grievance Officer at any of our branches or you may write to our Grievance Redressal Officer at grievance.redressal@indiafirstlife.com

An acknowledgement to all such grievances received will be sent within 3 (Three) working days of receipt of the grievance.

Alternatively, you can also follow the below steps:

MAIL/COURIER:

Write to us at the address mentioned below:

KR Viswanarayan
Grievance Redressal Officer
IndiaFirst Life Insurance Company Ltd
12th and 13th Floor, North [C] wing, Tower 4,
Nesco IT Park, Nesco Center, Western Express Highway,
Goregaon (East), Mumbai – 400063

Please quote your Complaint/Service Request ID. This would have been provided to you on your registration of your complaint in Step 1

Step 3: Approach IRDAI Grievance Cell

If you are not satisfied with the response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details:

IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 18004254732 Email ID: complaints@irda.gov.in

You can also register your complaint online at: http://www.igms.irda.gov.in/

Alternatively, you can also follow the below steps:

MAIL/COURIER:

Write to us by communicating your complaints at the address mentioned below:

Consumer Affairs Department
Insurance Regulatory and Development Authority of India,
Sy. No. 115/1, Financial District, Nanakramguda
Gachibowli, Hyderabad- 500032, Telangana

FAX:

Number: 91- 40 – 6678 9768

Step 4: Reach out to Insurance Ombudsman

In case you are dissatisfied with the resolution or your problem remains unsolved you may then directly approach the Insurance Ombudsman. Click here to find the address

The complaint should be made in writing duly signed by the customer/complainant or by his legal heirs with full details of the complaint and the contact information of customer/complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made

  • Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
  • Within a period of one year from the date of rejection by the insurer
  • If it is not simultaneously under any litigation