Claim process Got a claim to make? Let’s process it in just 3 hassle-free steps!

  • Online:
    Register your claim online.
  • Email Us:
    At claims.support@indiafirstlife.com along with the soft copies of all the mandatory documents.
  • Call Us:
    Call Centre 1800-209-8700. Our representative will guide you through the claim registration process.
  • Visit Us:
    At the nearest bank branch/FPC along with soft/hard copies of all the mandatory documents. Locate the nearest branch now!
  • Mail/Courier:
    The hard copy of all the mandatory documents to our head office.
  1. Claim details will be scrutinised and assessed.
  2. An acknowledgement letter will be shared along with a unique claim number that can be used to track the status of your claim.
  3. You will get an intimation, in case any further documents are required.
  4. All the information will be shared with you on your registered contact details, namely:
    • SMS
    • Email
    • Letters
  • We will process the claim within 15 calendar days, if the claim warrants no investigation and all the mandatory documents have been submitted.
  • All the information will be shared with you on your registered contact details, namely:
    • SMS
    • Email
    • Letters

Claim Documents

Here’s a list of all the documents you need to submit when filing for a claim.

  • Individual Life Claims

    Individual Life Claims

    1. Completely filled & signed claim intimation form.
    2. Original policy document(s).
    3. Original death certificate/ attested copy of death certificate.
    4. Copy of ID & address proof of nominee.
    5. Copy of bank passbook along with cancelled cheque of nominee's personal account.
    6. Copies of identity and age proof of the life insured.
    7. Copies of First Information Report, Post Mortem Report, Panchnama, duly attested by police officials, in case of unnatural deaths including accidents, murder, suicide etc.
    8. Copy of hospitalisation documents (discharge summary, all investigation/diagnosis reports) in case the member was treated for any illness related to the cause of death.

    *All the copies should be self-attested.

  • Maturity Claim

    Maturity Claims

    1. Completely filled & signed claim intimation form.
    2. Original policy documents.
    3. Copy of Pan Card of policyholder.
    4. Cancelled cheque bearing account no. & policy holder's name or copy of bank passbook.
    5. NRI declaration (for NRI).

    *All the copies should be attested by bank branch.

FAQs

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