Menu
close
Ask an Expert arrow
search
mic
close-search

No results for

Check that your search query has been entered correctly or try another search.

Ask an Expert to Buy Life Insurance

We're happy to know that you're prioritizing your family's future. Our life insurance expert will assist you in finding the best insurance plan. To schedule a call, please share some of the below details.

right-icon-placeholder
right-icon-placeholder
male male

Male

male male

Female

male male

Other

Here’s what you need to do:

View All FAQ’s

STEP 1: CONTACT US

Question
STEP 1: CONTACT US
Answer

ONLINE:

  • Log in to the Customer Portal  here.
  • Go to the QRC (Queries, Requests and Complaints) section and raise the request/complaint.
     

EMAIL US:

For Life Insurance Policy:

Email ID: customer.first@indiafirstlife.com
 

CALL US:

  • On our Toll free number 1800-209-8700 from Monday to Saturday between 9am to 7pm.
  • Walk in to any of our IndiaFirst Life branch. Locate the nearest branch here.
     

VISIT US:

Walk in to any of our IndiaFirst Life branch and submit your grievances.

Click here to contact our grievance redressal officers in your city.
 

MAIL/COURIER:

Write to us at the address mentioned below:

Customer Care
IndiaFirst Life Insurance Company Ltd
12th and 13th Floor, North [C] wing, Tower 4,
Nesco IT Park, Nesco Center, Western Express Highway,
Goregaon (East), Mumbai – 400063

After we receive your complaint, we will write back to you with reasons for either redressing or rejecting it, within 15 calendar days from its receipt.

You can view our Grievance Redressal Policy here.

Tags

STEP 2: TAKE YOUR GRIEVANCE FURTHER

Question
STEP 2: TAKE YOUR GRIEVANCE FURTHER
Answer

A written communication giving reasons of either redressing or rejecting the grievance will be sent to you within 15 (Fifteen) days from the date of receipt of the grievance. In case we don’t receive a revert from you within 8 weeks from the date of your receipt of our response, we will treat the complaint as closed.

However, if you are not satisfied with our resolution provided or have not received any response within 15 (Fifteen) days, then, you may approach our Grievance Officer at any of our branches or you may write to our Grievance Redressal Officer at grievance.redressal@indiafirstlife.com

An acknowledgement to all such grievances received will be sent within 3 (Three) working days of receipt of the grievance.
 

Alternatively, you can also follow the below steps:

MAIL/COURIER:

Write to us at the address mentioned below:

Rajnish Kumar
Grievance Redressal Officer
IndiaFirst Life Insurance Company Ltd
12th and 13th Floor, North [C] wing, Tower 4,
Nesco IT Park, Nesco Center, Western Express Highway,
Goregaon (East), Mumbai – 400063

Email: grievance.redressal@indiafirstlife.com

Please quote your Complaint/Service Request ID. This would have been provided to you on your registration of your complaint in Step 1

 

Tags

STEP 3: APPROACH IRDAI GRIEVANCE CELL

Question
STEP 3: APPROACH IRDAI GRIEVANCE CELL
Answer

If you are not satisfied with the response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details:

IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 18004254732 Email ID: complaints@irda.gov.in

You can also register your complaint online at: http://www.igms.irda.gov.in/
 

Alternatively, you can also follow the below steps:

MAIL/COURIER:

Write to us by communicating your complaints at the address mentioned below:

Consumer Affairs Department
Insurance Regulatory and Development Authority of India,
Sy. No. 115/1, Financial District, Nanakramguda
Gachibowli, Hyderabad- 500032, Telangana
 

FAX:

Number: 91- 40 – 6678 9768

 

Tags

STEP 4: REACH OUT TO INSURANCE OMBUDSMAN

Question
STEP 4: REACH OUT TO INSURANCE OMBUDSMAN
Answer

In case you are dissatisfied with the resolution or your problem remains unsolved you may then directly approach the Insurance Ombudsman. Click here to find the address

The complaint should be made in writing duly signed by the customer/complainant or by his legal heirs with full details of the complaint and the contact information of customer/complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made

  • Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
  • Within a period of one year from the date of rejection by the insurer
  • If it is not simultaneously under any litigation
Tags
whatsapp

Chat on WhatsApp

Speak to our friendly team

Whatsapp Number
+91 22 6274 9898
whatsapp

Call Us

Monday - Saturday, 9 AM - 9 PM

Toll Free Number

(IVR FLow)

Connect with our Advisor

 

Monday-Saturday, 10AM - 6PM

whatsapp

Email Us

We’re here to help 24x7

whatsapp

Online Purchases

Monday - Saturday, 9AM - 7PM

Online Purchases Number
whatsapp

Contact Details - NRI

Monday - Saturday, 9 AM - 9 PM

Call Us On

We help you understand everything you need to know about insurance to make an informed decision and secure your future.

 

girl-book

India’s First

We help you understand everything you need to know about insurance to make an informed decision and secure your future.


 

 

 

 

vintage-pic

1800 209 8700

Customer Care Number

whatsapp

8828840199

For online policy purchase

call

+91 22 6274 9898

Chat with us on WhatsApp

mail