Overview

Claim process Got a claim to make? Let’s process it in just 3 hassle-free steps!

  • Online:
    Register your claim online.
  • Email Us:
    At claims.support@indiafirstlife.com along with the soft copies of all the mandatory documents.
  • Call Us:
    Call Centre 1800-209-8700. Our representative will guide you through the claim registration process.
  • Visit Us:
    At the nearest Bank of Baroda or Andra Bank Branch/FPC along with soft/hard copies of all the mandatory documents. Locate the nearest branch now!
  • Mail/Courier:
    The hard copy of all the mandatory documents to our head office.
  1. Claim details will be scrutinised and assessed.
  2. An acknowledgement letter will be shared along with a unique claim number that can be used to track the status of your claim.
  3. You will get an intimation, in case any further documents are required.
  4. All the information will be shared with you on your registered contact details, namely:
    • SMS
    • Email
    • Letters
  • We will process the claim within 15 calendar days, if the claim warrants no investigation and all the mandatory documents have been submitted.
  • All the information will be shared with you on your registered contact details, namely:
    • SMS
    • Email
    • Letters

CLAIM DOCUMENTS

Here’s a list of all the documents you need to submit when filing for a claim.

  • Individual Life Claims

    Individual Life Claims

    1. Completely filled & signed claim intimation form.
    2. Original policy document(s).
    3. Original death certificate/ attested copy of death certificate.
    4. Copy of ID & address proof of nominee.
    5. Copy of bank passbook along with cancelled cheque of nominee's personal account.
    6. Copies of identity and age proof of the life insured.
    7. Copies of First Information Report, Post Mortem Report, Panchnama, duly attested by police officials, in case of unnatural deaths including accidents, murder, suicide etc.
    8. Copy of hospitalisation documents (discharge summary, all investigation/diagnosis reports) in case the member was treated for any illness related to the cause of death.

    *All the copies should be self-attested.

  • Maturity Claim

    Maturity Claims

    1. Completely filled & signed claim intimation form.
    2. Original policy documents.
    3. Copy of Pan Card of policyholder.
    4. Cancelled cheque bearing account no. & policy holder's name or copy of bank passbook.
    5. NRI declaration (for NRI).

    *All the copies should be attested by bank branch.

FAQs

  • What is the claim process of IndiaFirst Life?

    3-Step Claim Process:

    • Step 1- Claim Registration
      Registration and submission of the required set of documents.
    • Step 2-Claim Assessment
      Claim assessors will review the documleents and guide you through the process.
    • Step 3-Claim Settlement
      If the claim warrants no investigation and all the mandatory documents have been submitted, payment (if any) will be made through electronic transfer only.

  • What is the claim settlement ratio of IndiaFirst Life?

    Individual Claim settlement ratio for FY 2022-23 is 97.04%. And we guarantee 100% genuine claim settlement at IndiaFirst Life. 

  • How can I register a claim with the company?

    Register your claim in any of the following ways:

    • Online:
      Online claim registration*
    • Email Us:
      At claims.support@indiafirstlife.com along with the soft copies of all the mandatory documents.
    • Call Us:
      Call on 1800 209 8700* and our representative will guide you through the claim registration process.
    • Visit Us:
      At the nearest Bank of Baroda or Union Bank of India Branch/FPC along with the soft/hard copies of all the mandatory documents.

    *Kindly note that a claim will be formally registered only after receiving all the mandatory claim documents at the head office.

  • What is the time frame within which a claim has to be reported to the company?

    Ideally you should report a claim within 30 to 60 days from the date of demise of the policyholder. This will help us settle your claim as soon as possible.

  • Which documents need to be submitted for the processing of a claim?

    You can scroll up to see the list of documents.

  • What needs to be done if the policy documents are not available with the nominee?

    An indemnity letter needs to be submitted in lieu of the policy document which is lost. The indemnity letter needs to be executed on a stamp paper and duly notarised. The value of the stamp paper would be as applicable in the state.

  • Who is entitled to receive the claim benefit?

    The claim benefit can be received by:

    1. The nominee or the guardian (in case the nominee is a minor), if you are the life assured
    2. The proposer, in case you are not the life assured
    3. Assignee, in case the policy is assigned
    4. Life Assured, in case of living benefit such as maturity claim, claim under disability

  • What happens when there is no nomination or in case of a pre-diseased nominee at the time of the death claim?

    In such circumstances, we would require the proof of title/succession certificate issued by the court. The claim would then be paid to the person specified in the said proof.

  • How much time will the company take to settle my claim?

    On receipt of all the required mandatory documents, we settle and communicate the final decision within 15 calendar days. All of our payouts are made through electronic modes.

    Claim Settlement Timelines:

    Turn Around Time as mandated by Insurance Regulation and Development Authority of India (IRDAI) Death Claims
    Raising Claim Requirements Within 15 days of receipt of claim
    Settlement or Rejection or Repudiation of claims wherein Investigation is not required Within 30 days from the date of receipt of last necessary document
    Settlement or Rejection or Repudiation of claims wherein Investigation is required Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter

  • How will I receive the claim amount?

    The claim amount will be transferred directly to the nominee's bank account through the Electronic Clearance System.

  • Is NEFT mandatory for all claims?

    Yes. As per the IRDAI circular no. IRDA/F&A/CIR/GLD/056/02/2014 dated February 13, 2014, all payouts made to customers need to be in the electronic form. Hence, NEFT details of the customers are mandatory to process the claim payouts.

  • If a claim is rejected/repudiated, then how will the same be communicated?

    IndiaFirst Life Insurance Company will send a rejection/repudiation letter including the detailed reason for the rejection/repudiation of the claim to your registered address. This will also be communicated on your registered email ID and mobile number.

  • How do I communicate my concerns in connection with a Claim decision?

    We have a Grievance Redressal Committee. If you are not satisfied with our decision and wish to represent your case, you can send a letter addressed to the committee at:

    Grievance Redressal Officer
    IndiaFirst Life Insurance Company Ltd.,
    301, 'B' Wing, The Qube,
    Infinity Park, Dindoshi - Film City Road
    Malad (East),
    Mumbai – 400097

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