IndiaFirst Life Privacy Policy

What are your rights?

Answer: You have the right to:

Opt-in: Provide consent for specific data processing activities

Opt-out: Withdraw consent for data processing, including marketing communications, data sharing with third parties, and certain non-essential data processing activities at any time by informing us via email, subject to legal and contractual obligations.

Modify preferences: Update your communication and data processing preferences at any time

Right to Access: You may request access to your personal information held by us and obtain copies of such information.

Right to Correction: You may request correction of any inaccurate or incomplete personal information.

Right to Grievance Redressal: You have the right to file complaints regarding data processing practices through our designated Grievance Officer.

Do we disclose any information to outside parties?

Answer

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

By agreeing to the Terms and Conditions and the Privacy Policy, you authorise us to share your information with a third party, who we may process the information collected to serve you better. We will not disclose your information to outside parties unless such action is necessary to:

Protect our rights, interests, reputation or property; or
Comply with the applicable law; or
If such information is required under any judicial or arbitral pronouncement or order; or
Enforce the Terms and Conditions of our products or services or the Terms and Conditions.

We will take all appropriate and reasonable measures to protect your personally identifiable information, and you expressly acknowledge and agree that any information that is transmitted to us via our website may not be secure from third-party interference, and we will not be liable or deemed to be liable for any such interference.

You may, at any time, inform us, not to share your information with the third party by intimating us via email. We may share non-personally identifiable visitor information with other parties for marketing, advertising, or other uses at our discretion.

Do we use cookies?

Answer

Yes, we do. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you consent) that enables the sites or service providers’ systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about the site and its interactions so that we can offer better experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting our customer service through the contact page on our website.

No personal information is gathered or stored in the cookies placed by our website and, as a result, none can be passed on to any third parties.

How do we collect your information and what does it comprise?

Answer

We collect information from you when you register on our website, subscribe to our newsletter, respond to a survey, or fill out a form.

We may also collect information regarding the domain, host, and location from which you access the internet, the internet protocol address of the computer or internet service provider you are using, anonymous statistical data, and all details that may be necessary from you.

If you are visiting our website from outside India, your visit will necessarily result in the transfer of information across international borders, which you consent, and are deemed to consent to, by using our website. If you choose to visit the Website anonymously, all functions on our website may not be available to you.

We collect the following types of personal and non-personal information:

Personal Information: Full Name, age, gender, contact details (complete address, email, phone number), date of birth, PAN, Aadhaar, employment details, nominee and beneficiary details, family member information, and any other personal information you voluntarily provide.
Sensitive Personal Information: Income information, bank account details, medical history, health conditions, medical examination reports, lifestyle information, family medical history, fingerprints, voice recordings, photographs (for identification purposes), passwords (login credentials for online accounts and services), and any other sensitive personal information you voluntarily provide.
Technical Information: Domain and host information, IP addresses, browser type, device information, cookies, and website usage analytics.

How do we protect your information?

Answer

When you place an order or access your personal information on our website, we implement a variety of security measures to maintain the safety of your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) and then encrypted into our payment gateway providers’ database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We implement appropriate technical and organizational measures to safeguard user data, including encryption, access, control, and secure storage systems, to protect the loss, misuse, and alteration of the information under our control. However, we will not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control, including but not limited to acts of government, computer encryption or poor quality of your internet service or telephone service.

How do we use your information?

Answer

Any of the information we collect from you may be used in one of the following ways:

To personalise your experience: your information helps us respond better to your individual needs.

To improve the Website: we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service: your information helps us to effectively respond to your customer service requests, and support needs, and connect with you as required.

To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature.

To send periodic emails: (a) The email address you give us to process an order will only be used to send you information and updates pertaining to it. (b) If you decide to join our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

If you’d like to unsubscribe from receiving future emails, please refer to the detailed instructions for unsubscribing that appear at the bottom of our emails.

Grievance Redressal

We're here to assist you. Please refer to the link below for the step-by-step grievance redressal process:

https://www.indiafirstlife.com/customer-service/grievance-redressal

Contact Information

In case You require any further clarifications on the content of this Privacy Policy, terms of use or for any grievances regarding the topic, please contact

Toll Free Number: 1800 209 8700
Email us: customer.first@indiafirstlife.com

Permitted Disclosure

In addition to the circumstances described above, IndiaFirst Life may disclose the member information if required to do so by law, court order, as requested by other Government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect our rights or properties, or any, or all of our affiliates, associates, employees, directors or officers, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if IndiaFirst Life or substantially all its assets are acquired, the personal information provided by you will most likely also be transferred in connection with such acquisition.

Applicable Law and Jurisdiction

This privacy policy is governed by the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

Privacy Policy

What are your rights?

Do we disclose any information to outside parties?

Do we use cookies?

How do we collect your information and what does it comprise?

How do we protect your information?

How do we use your information?

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