Easily Track Insurance Claims Status

Individual
Group

Seamless processes resulted in an increase in the claim settlement ratio.

98.04%

Families were financially helped by ensuring quick and easy claim settlements.

About us

Submitting a claim with us is quick and hassle-free

View All FAQ

Claim Process

Claim Documents

Step 1. Claim Registration

Answer: Online: Register your claim online at "https://www.indiafirstlife.com/claims/register-claim-online"

Email: Share soft copies of all the mandatory documents at 'claims.support@indiafirstlife.com'

Call: Contact us at 1800-209-8700 for assistance. Our representative will guide you through the claim registration process.

Visit Us: Drop soft/hard copies of required documents at any nearest IndiaFirst Life Branch or Bank of Baroda or Union Bank of India (UBI)

Courier: Send claim intimation and supporting documents to IndiaFirst Life Insurance Company Ltd., 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063

Immediate registration upon receiving the claim intimation and documents.

Step 2. Claim Assessment

Answer: Our team will thoroughly evaluate the claim details and notify you if any further information is needed.

We will provide you with an acknowledgement letter containing a unique claim number to track the status of your claim.

All the information will be shared with you on your registered contact details – SMS/Email/Letters.

Step 3. Claim Settlement

Answer: After a comprehensive evaluation, we will render a fair and timely decision on the claim.

Turnaround Time (TAT) in Claims Process as stipulated by IRDAI for Death Claims:

Settlement or Rejection or Repudiation of claims where investigation is not required: Within 30 days from the receipt of the last necessary document.
Settlement or Rejection or Repudiation of claims where investigation is required: Investigation must conclude within 90 days from the date of the claim intimation, with settlement within 30 days thereafter.

Maturity Claims

Answer: A fully completed and signed claim intimation form.
Original policy documents.
Policyholder's PAN Card copy.
A cancelled cheque indicating the account number and policyholder's name, or a copy of the bank passbook.
NRI declaration (if applicable for NRIs).

Accidental / Suicidal Death

Answer: Post Mortem Report and chemical viscera report.
FIR/Panchnama/Inquest Report along with the final investigation report.
Copy of driving license if Life Assured was driving the vehicle at the time of accident (applicable if 'Accident and Disability Benefit Rider' is opted)

Death Claims

Answer: Duly filled and signed Claim Intimation Form
Original Policy Document
Original or Attested* Death Certificate issued by local authority
Claimant’s Valid bank passbook/statement or Cancelled Cheque
with pre-printed Name and pre-printed Bank account number
Copy of claimant's photo identification proof and current address proof -
Copy of medico legal cause of death certificate/MCOD
Medical records (admission notes, discharge/ death summary, indoor case papers, test reports, etc.)
Prior medical records of insured/ Life assured
Medical attendant's/ hospital certificate issued by doctor
Certificate from employer (for salaried individuals)

Seamless processes resulted in an increase in the claim settlement ratio.

98.54%

Families were financially helped by ensuring quick and easy claim settlements.

How can we help?

View All FAQ

Claim Process
Claim Documents
FAQs for Claim

Step 1. Claim Registration

Answer: Online: Register your claim online at "https://www.indiafirstlife.com/claims/register-claim-online"

Email: Share soft copies of all the mandatory documents at 'claims.support@indiafirstlife.com'

Call: Contact us at 1800-209-8700 for assistance. Our representative will guide you through the claim registration process.

Visit Us: Drop soft/hard copies of required documents at any nearest IndiaFirst Life Branch or Bank of Baroda or Union Bank of India (UBI)

Courier: Send claim intimation and supporting documents to IndiaFirst Life Insurance Company Ltd., 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063

Immediate registration upon receiving the claim intimation and documents.

Step 2. Claim Assessment

Answer: Our team will thoroughly evaluate the claim details and notify you if any further information is needed.

We will provide you with an acknowledgement letter containing a unique claim number to track the status of your claim.

All the information will be shared with you on your registered contact details – SMS/Email/Letters.

Step 3. Claim Settlement

Answer: After a comprehensive evaluation, we will render a fair and timely decision on the claim.

Turnaround Time (TAT) in Claims Process as stipulated by IRDAI for Death Claims:

Settlement or Rejection or Repudiation of claims where investigation is not required: Within 30 days from the receipt of the last necessary document.
Settlement or Rejection or Repudiation of claims where investigation is required: Investigation must conclude within 90 days from the date of the claim intimation, with settlement within 30 days thereafter.

Accidental/Suicidal Death

Answer: Post-mortem and chemical viscera reports.
FIR/Panchnama/Inquest and final investigation reports.
Copy of the driving license if the Life Assured was driving during the accident (relevant for 'Accident and Disability Benefit Rider' selection).

Death Claims

Answer: Claim Form
Credit Life Claim Form
Micro-Insurance Claim Form
Employer Employee Claim Form

Certificate of Insurance
Original Death Certificate issued by Local Authority OR Attested* copy of Death Certificate
Claimant's current address proof
Claimant's photo ID proof
Claimant's Valid Bank pass book / Bank statement / cancelled cheque
Credit Account Statement / Loan Account Statement (for all Credit life Cases)

Maturity Claims

Answer: Filled & signed claim intimation form.
Original policy documents.
Copy of the PAN card of the policyholder.
Cancelled cheque bearing account number & policyholder's name, or copy of bank passbook.
NRI declaration (for NRI).

*All the copies should be attested by the bank branch.

When can I submit a claim for my policy? Or what is the time frame within which a claim has to be reported to the company?

Answer: Claims can be filed between 30 and 60 days after the insured person dies.

How can I submit a claim?

Answer: You can register it online through the IndiaFirst Life website.
You can send digital copies of the required documents for the claim via email at claims.support@indiafirstlife.com
You can send the physical copies of the claim forms to the head office through Post or courier, or you can drop them off at the nearest branch of BOB, UBI, or IndiaFirst Life FPC.

What is the claim settlement ratio of IndiaFirst Life?

Answer: The Individual Death Claim Settlement Ratio for the financial year 2022-23 is 97.04%, and at IndiaFirst Life, we promise to settle all your genuine claims fully.

What happens in the event of the demise of the life assured during the term of the policy?

Answer: Beneficiaries can initiate a claim by submitting the required documents, and the payment for the death claim will be made according to the terms of the insurance policy.

How can I check the status of my claim?

Answer: You can check the progress of your claim online using the 'track claim' feature or by scanning a QR code. For any guidance, you can also call our toll-free number.

What documents are required for submitting a claim?

Answer

Death certificate of life assured from the municipal corporation
Duly filed and signed Claim intimation form
Nominee's ID and address proof.
Deceased person's ID proof.
Bank passbook or a cancelled cheque of the nominee with name and account details printed on it.

In the event of an unnatural death:

FIR, post-mortem and panchanama reports.
Hospital records, if available.

How to submit the documents for a claim?

Answer: Email: You can send the claim intimation and required documents to either claims.support@indiafirstlife.com or customer.first@indiafirstlife.com.
Courier: You can send the claim intimation and supporting documents to the claims department at our head office.
Branches: You can deliver the claim intimation and documents to your closest IndiaFirst Life branch.

What bank accounts can I receive my claim in?

Answer: A claimant can request a refund into any bank's savings account.

What currency can I receive my claim in?

Answer: It will be processed in INR.

Track Claims

Seamless processes resulted in an increase in the claim settlement ratio.

Submitting a claim with us is quick and hassle-free

Claim Process

Claim Documents

Step 1. Claim Registration

Step 2. Claim Assessment

Step 3. Claim Settlement

Maturity Claims

Accidental / Suicidal Death

Death Claims

Seamless processes resulted in an increase in the claim settlement ratio.

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