Naman Gupta
Head – Persistency Management & Branch Operations
Naman Gupta is a seasoned insurance professional and founding member of IndiaFirst Life, currently serving as Executive Vice President and Head – Persistency, Branch Operations & Customer Excellence. He is responsible for shaping and executing strategies that drive customer retention, elevate service standards, and streamline operational efficiency across the organization. His leadership spans key customer-facing functions, including policy renewals, branch operations, customer care, distribution support, process excellence, operational risk, and quality assurance.
With over a decade of leadership at IndiaFirst Life, Naman has been at the heart of building and scaling the company’s service and operations ecosystem. From designing seamless customer journeys to implementing strong governance mechanisms, he has played a pivotal role in positioning IndiaFirst Life as a trusted and responsive insurer. A passionate advocate of the #CustomerFirst philosophy, he has led multiple transformation programs aimed at delivering superior customer outcomes across both digital and physical touchpoints.
Naman began his career with the company as a business analyst and quickly rose through the ranks, heading New Business Operations and later Customer Service and Channel Services. His career prior to IndiaFirst Life includes key roles at Stock Holding Corporation of India, ICICI Prudential Life Insurance, and Reliance Retail, where he managed large-scale branch expansion and front-line operations.
He holds a degree in Commerce and a Post Graduate degree in Management Studies with a specialization in Finance and Marketing from the Institute of Public Enterprise, Hyderabad.