NAMAN GUPTA
EVP & Head – Persistency, Branch Ops, & Customer Excellence
Naman Gupta is EVP & Head – Persistency, Branch Ops, & Customer Excellence at IndiaFirst Life. His role encompasses ensuring customer renewal collections, managing branch operations, and ensuring timely payouts to customers throughout their policy life cycle. As part of his role, he manages process excellence, the customer care unit, distribution operations, operational risk, and quality teams for a robust control over operational processes.
As a founding member of IndiaFirst Life, he has played a significant role in setting up and defining the company’s operations and service departments. Passionate about delivering customer delight, Naman is a strong advocate of our #CustomerFirst philosophy.
Naman began his journey at IndiaFirst Life as a business analyst and then went on to head the New Business Operations department. Prior to his current role, he was Head - Customer Service and Channel Services.
His breadth of experience includes stints at the Stock Holding Corporation of India, ICICI Prudential Life Insurance and Reliance Retail, where he not only played a key role in setting up multiple branches, but also managed branch operations diligently.
Naman is a Commerce graduate and holds a Post Graduate degree in Management studies with a specialisation in Finance and Marketing from the Institute of Public Enterprise, Hyderabad.